Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 3 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9
1 4 4 4 4 4 3 4 4 4 35
2 4 4 3 4 4 4 4 4 4 35
3 4 4 4 4 4 4 4 3 3 34
4 4 4 4 4 4 4 3 3 4 34
5 4 4 3 3 4 3 4 4 3 32
6 4 4 4 4 4 4 4 4 4 36
7 3 3 4 3 3 3 4 3 3 29
8 4 4 4 3 4 3 4 3 4 33
9 3 4 3 3 4 4 4 4 4 33
10 4 4 4 4 4 4 3 4 4 35
Total
38
39
37
36
39
36
38
36
37
38
39
37
36
39
36
38
36
37
38
39
37
36
39
36
38
36
37
 1008
Rata-Rata Pertanyaan
3.80
3.90
3.70
3.60
3.90
3.60
3.80
3.60
3.70
3.80
3.90
3.70
3.60
3.90
3.60
3.80
3.60
3.70
3.80
3.90
3.70
3.60
3.90
3.60
3.80
3.60
3.70
 100.8
Rata-Rata Unsur
114 / 3 = 38.00
38.00 / 10 = 3.80
117 / 3 = 39.00
39.00 / 10 = 3.90
111 / 3 = 37.00
37.00 / 10 = 3.70
108 / 3 = 36.00
36.00 / 10 = 3.60
117 / 3 = 39.00
39.00 / 10 = 3.90
108 / 3 = 36.00
36.00 / 10 = 3.60
114 / 3 = 38.00
38.00 / 10 = 3.80
108 / 3 = 36.00
36.00 / 10 = 3.60
111 / 3 = 37.00
37.00 / 10 = 3.70
33.60
Rata-Rata Tertimbang Unsur
38.00 / 10 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
37.00 / 10 = 3.70
3.70 X (1/9)
3.70 X 0.111 = 0.41
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
38.00 / 10 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
37.00 / 10 = 3.70
3.70 X (1/9)
3.70 X 0.111 = 0.41
3.73
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
3
114
3.80
0.42
2
Prosedur
3
117
3.90
0.43
3
Waktu Pelayanan
3
111
3.70
0.41
4
Kesesuaian Biaya Pelayanan
3
108
3.60
0.40
5
Produk Spesifikasi Jenis Pelayanan
3
117
3.90
0.43
6
Kompetensi Pelaksana
3
108
3.60
0.40
7
Perilaku Pelaksana
3
114
3.80
0.42
8
Penanganan Pengaduan, Saran dan Masukan
3
108
3.60
0.40
9
Sarana Dan Prasarana
3
111
3.70
0.41
Indexs Survey Kepuasan Masyarakat 3.73 ( Sangat Baik )
Konversi 93.33
Mutu Pelayanan A (Sangat Baik)