Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 3 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 2 3 3 3 3 3 3 26
3 3 2 3 3 3 2 3 3 2 24
4 3 3 3 3 4 4 3 3 4 30
5 3 2 2 3 3 3 3 3 3 25
6 3 3 3 3 3 3 3 3 3 27
7 3 3 3 3 3 3 3 3 3 27
8 3 3 2 2 2 3 2 2 3 22
9 3 3 3 3 3 3 3 3 3 27
10 3 4 4 3 3 4 4 4 4 33
Total
31
30
29
30
31
32
31
31
32
31
30
29
30
31
32
31
31
32
31
30
29
30
31
32
31
31
32
 831
Rata-Rata Pertanyaan
3.10
3.00
2.90
3.00
3.10
3.20
3.10
3.10
3.20
3.10
3.00
2.90
3.00
3.10
3.20
3.10
3.10
3.20
3.10
3.00
2.90
3.00
3.10
3.20
3.10
3.10
3.20
 83.1
Rata-Rata Unsur
93 / 3 = 31.00
31.00 / 10 = 3.10
90 / 3 = 30.00
30.00 / 10 = 3.00
87 / 3 = 29.00
29.00 / 10 = 2.90
90 / 3 = 30.00
30.00 / 10 = 3.00
93 / 3 = 31.00
31.00 / 10 = 3.10
96 / 3 = 32.00
32.00 / 10 = 3.20
93 / 3 = 31.00
31.00 / 10 = 3.10
93 / 3 = 31.00
31.00 / 10 = 3.10
96 / 3 = 32.00
32.00 / 10 = 3.20
27.70
Rata-Rata Tertimbang Unsur
31.00 / 10 = 3.10
3.10 X (1/9)
3.10 X 0.111 = 0.34
30.00 / 10 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
29.00 / 10 = 2.90
2.90 X (1/9)
2.90 X 0.111 = 0.32
30.00 / 10 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
31.00 / 10 = 3.10
3.10 X (1/9)
3.10 X 0.111 = 0.34
32.00 / 10 = 3.20
3.20 X (1/9)
3.20 X 0.111 = 0.36
31.00 / 10 = 3.10
3.10 X (1/9)
3.10 X 0.111 = 0.34
31.00 / 10 = 3.10
3.10 X (1/9)
3.10 X 0.111 = 0.34
32.00 / 10 = 3.20
3.20 X (1/9)
3.20 X 0.111 = 0.36
3.08
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
3
93
3.10
0.34
2
Prosedur
3
90
3.00
0.33
3
Waktu Pelayanan
3
87
2.90
0.32
4
Kesesuaian Biaya Pelayanan
3
90
3.00
0.33
5
Produk Spesifikasi Jenis Pelayanan
3
93
3.10
0.34
6
Kompetensi Pelaksana
3
96
3.20
0.36
7
Perilaku Pelaksana
3
93
3.10
0.34
8
Penanganan Pengaduan, Saran dan Masukan
3
93
3.10
0.34
9
Sarana Dan Prasarana
3
96
3.20
0.36
Indexs Survey Kepuasan Masyarakat 3.08 ( Baik )
Konversi 76.94
Mutu Pelayanan B (Baik)