Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 3 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9
1 3 2 5
2 4 4 4 4 4 4 4 4 4 36
3 3 4 3 10
4 3 3
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 3 3 3 3 3 3 3 3 3 27
8 4 4 4 4 4 4 4 4 4 36
9 3 3 6
10 3 3 3 3 3 4 3 3 3 28
11 3 4 3 3 3 4 3 3 3 29
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 4 4 36
14 4 4 4 3 4 4 4 4 3 34
15 4 4 4 3 4 4 4 4 4 35
16 3 4 4 3 4 4 4 4 4 34
17 4 4 4 3 4 4 4 4 4 35
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 4 4 36
20 4 4 4 4 4 4 4 3 4 35
21 4 4 4 4 4 4 4 4 4 36
22 4 4 4 4 4 4 4 4 4 36
Total
80
79
72
65
69
71
69
68
68
80
79
72
65
69
71
69
68
68
80
79
72
65
69
71
69
68
68
 1923
Rata-Rata Pertanyaan
3.64
3.59
3.27
2.95
3.14
3.23
3.14
3.09
3.09
3.64
3.59
3.27
2.95
3.14
3.23
3.14
3.09
3.09
3.64
3.59
3.27
2.95
3.14
3.23
3.14
3.09
3.09
 87.42
Rata-Rata Unsur
240 / 3 = 80.00
80.00 / 22 = 3.64
237 / 3 = 79.00
79.00 / 22 = 3.59
216 / 3 = 72.00
72.00 / 22 = 3.27
195 / 3 = 65.00
65.00 / 22 = 2.95
207 / 3 = 69.00
69.00 / 22 = 3.14
213 / 3 = 71.00
71.00 / 22 = 3.23
207 / 3 = 69.00
69.00 / 22 = 3.14
204 / 3 = 68.00
68.00 / 22 = 3.09
204 / 3 = 68.00
68.00 / 22 = 3.09
29.14
Rata-Rata Tertimbang Unsur
80.00 / 22 = 3.64
3.64 X (1/9)
3.64 X 0.111 = 0.40
79.00 / 22 = 3.59
3.59 X (1/9)
3.59 X 0.111 = 0.40
72.00 / 22 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
65.00 / 22 = 2.95
2.95 X (1/9)
2.95 X 0.111 = 0.33
69.00 / 22 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
71.00 / 22 = 3.23
3.23 X (1/9)
3.23 X 0.111 = 0.36
69.00 / 22 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
68.00 / 22 = 3.09
3.09 X (1/9)
3.09 X 0.111 = 0.34
68.00 / 22 = 3.09
3.09 X (1/9)
3.09 X 0.111 = 0.34
3.24
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
3
240
3.64
0.40
2
Prosedur
3
237
3.59
0.40
3
Waktu Pelayanan
3
216
3.27
0.36
4
Kesesuaian Biaya Pelayanan
3
195
2.95
0.33
5
Produk Spesifikasi Jenis Pelayanan
3
207
3.14
0.35
6
Kompetensi Pelaksana
3
213
3.23
0.36
7
Perilaku Pelaksana
3
207
3.14
0.35
8
Penanganan Pengaduan, Saran dan Masukan
3
204
3.09
0.34
9
Sarana Dan Prasarana
3
204
3.09
0.34
Indexs Survey Kepuasan Masyarakat 3.24 ( Baik )
Konversi 80.93
Mutu Pelayanan B (Baik)