Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 3 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9
1 1 2 3 3 1 3 3 2 3 21
2 4 4 4 3 4 4 4 3 3 33
3 3 3 4 3 3 3 3 3 3 28
4 3 3 3 3 3 3 3 3 3 27
5 4 4 4 3 4 4 4 4 4 35
6 3 3 3 4 4 4 4 4 4 33
7 3 3 4 3 3 4 3 3 3 29
8 3 3 3 3 3 3 3 3 3 27
9 4 4 4 4 4 4 4 4 4 36
10 3 3 4 3 3 3 3 3 3 28
11 4 4 4 4 4 4 4 4 4 36
Total
35
36
40
36
36
39
38
36
37
35
36
40
36
36
39
38
36
37
35
36
40
36
36
39
38
36
37
 999
Rata-Rata Pertanyaan
3.18
3.27
3.64
3.27
3.27
3.55
3.45
3.27
3.36
3.18
3.27
3.64
3.27
3.27
3.55
3.45
3.27
3.36
3.18
3.27
3.64
3.27
3.27
3.55
3.45
3.27
3.36
 90.78
Rata-Rata Unsur
105 / 3 = 35.00
35.00 / 11 = 3.18
108 / 3 = 36.00
36.00 / 11 = 3.27
120 / 3 = 40.00
40.00 / 11 = 3.64
108 / 3 = 36.00
36.00 / 11 = 3.27
108 / 3 = 36.00
36.00 / 11 = 3.27
117 / 3 = 39.00
39.00 / 11 = 3.55
114 / 3 = 38.00
38.00 / 11 = 3.45
108 / 3 = 36.00
36.00 / 11 = 3.27
111 / 3 = 37.00
37.00 / 11 = 3.36
30.27
Rata-Rata Tertimbang Unsur
35.00 / 11 = 3.18
3.18 X (1/9)
3.18 X 0.111 = 0.35
36.00 / 11 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
40.00 / 11 = 3.64
3.64 X (1/9)
3.64 X 0.111 = 0.40
36.00 / 11 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
36.00 / 11 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
39.00 / 11 = 3.55
3.55 X (1/9)
3.55 X 0.111 = 0.39
38.00 / 11 = 3.45
3.45 X (1/9)
3.45 X 0.111 = 0.38
36.00 / 11 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
37.00 / 11 = 3.36
3.36 X (1/9)
3.36 X 0.111 = 0.37
3.36
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
3
105
3.18
0.35
2
Prosedur
3
108
3.27
0.36
3
Waktu Pelayanan
3
120
3.64
0.40
4
Kesesuaian Biaya Pelayanan
3
108
3.27
0.36
5
Produk Spesifikasi Jenis Pelayanan
3
108
3.27
0.36
6
Kompetensi Pelaksana
3
117
3.55
0.39
7
Perilaku Pelaksana
3
114
3.45
0.38
8
Penanganan Pengaduan, Saran dan Masukan
3
108
3.27
0.36
9
Sarana Dan Prasarana
3
111
3.36
0.37
Indexs Survey Kepuasan Masyarakat 3.36 ( Baik )
Konversi 84.09
Mutu Pelayanan B (Baik)