| No Responden | Pertanyaan | Total | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 2 | 2 | 2 | 3 | 3 | 3 | 4 | 4 | 4 | 5 | 5 | 5 | 6 | 6 | 6 | 7 | 7 | 7 | 8 | 8 | 8 | 9 | 9 | 9 | ||
| 1 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||||||||||||||||||
| 2 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 | ||||||||||||||||||
| 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||||
| 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 42 | |||||||||||||
| 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||||
| 6 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||||
| 7 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||||
| 8 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 29 | ||||||||||||||||||
| 9 | 3 | 3 | ||||||||||||||||||||||||||
| 10 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | ||||||||||||||||||
| 11 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 | ||||||||||||||||||
| 12 | 3 | 3 | 3 | 2 | 4 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||||
| 13 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 26 | ||||||||||||||||||
| 14 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||||||||||||||||||
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||||
| Total | 47 |
46 |
62 |
44 |
48 |
47 |
49 |
47 |
47 |
47 |
46 |
62 |
44 |
48 |
47 |
49 |
47 |
47 |
47 |
46 |
62 |
44 |
48 |
47 |
49 |
47 |
47 |
1311 |
| Rata-Rata Pertanyaan | 3.13 |
3.07 |
4.13 |
2.93 |
3.20 |
3.13 |
3.27 |
3.13 |
3.13 |
3.13 |
3.07 |
4.13 |
2.93 |
3.20 |
3.13 |
3.27 |
3.13 |
3.13 |
3.13 |
3.07 |
4.13 |
2.93 |
3.20 |
3.13 |
3.27 |
3.13 |
3.13 |
87.36 |
| Rata-Rata Unsur | 141 / 3 = 47.00 47.00 / 15 = 3.13 |
138 / 3 = 46.00 46.00 / 15 = 3.07 |
186 / 3 = 62.00 62.00 / 15 = 4.13 |
132 / 3 = 44.00 44.00 / 15 = 2.93 |
144 / 3 = 48.00 48.00 / 15 = 3.20 |
141 / 3 = 47.00 47.00 / 15 = 3.13 |
147 / 3 = 49.00 49.00 / 15 = 3.27 |
141 / 3 = 47.00 47.00 / 15 = 3.13 |
141 / 3 = 47.00 47.00 / 15 = 3.13 |
29.13 | ||||||||||||||||||
| Rata-Rata Tertimbang Unsur | 47.00 / 15 = 3.13 3.13 X (1/9) 3.13 X 0.111 = 0.35 |
46.00 / 15 = 3.07 3.07 X (1/9) 3.07 X 0.111 = 0.34 |
62.00 / 15 = 4.13 4.13 X (1/9) 4.13 X 0.111 = 0.46 |
44.00 / 15 = 2.93 2.93 X (1/9) 2.93 X 0.111 = 0.33 |
48.00 / 15 = 3.20 3.20 X (1/9) 3.20 X 0.111 = 0.36 |
47.00 / 15 = 3.13 3.13 X (1/9) 3.13 X 0.111 = 0.35 |
49.00 / 15 = 3.27 3.27 X (1/9) 3.27 X 0.111 = 0.36 |
47.00 / 15 = 3.13 3.13 X (1/9) 3.13 X 0.111 = 0.35 |
47.00 / 15 = 3.13 3.13 X (1/9) 3.13 X 0.111 = 0.35 |
3.24 | ||||||||||||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
3 |
141 |
3.13 |
0.35 |
2 |
Prosedur |
3 |
138 |
3.07 |
0.34 |
3 |
Waktu Pelayanan |
3 |
186 |
4.13 |
0.46 |
4 |
Kesesuaian Biaya Pelayanan |
3 |
132 |
2.93 |
0.33 |
5 |
Produk Spesifikasi Jenis Pelayanan |
3 |
144 |
3.20 |
0.36 |
6 |
Kompetensi Pelaksana |
3 |
141 |
3.13 |
0.35 |
7 |
Perilaku Pelaksana |
3 |
147 |
3.27 |
0.36 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
3 |
141 |
3.13 |
0.35 |
9 |
Sarana Dan Prasarana |
3 |
141 |
3.13 |
0.35 |
| Indexs Survey Kepuasan Masyarakat | 3.24 ( Baik ) | ||||
| Konversi | 80.93 | ||||
| Mutu Pelayanan | B (Baik) | ||||