Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 3 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 4 4 3 4 4 3 3 31
3 4 4 4 4 4 4 4 4 4 36
4 3 3 4 3 3 3 3 3 3 28
5 3 3
6 3 3 3 2 3 3 3 3 3 26
7 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 122
8 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 108
9 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 92
10 4 4 4 4 4 4 4 4 4 4 4 44
11 4 4 4 4 4 4 4 4 4 4 4 4 48
12 3 3 6
Total
87
68
47
39
57
42
42
109
69
87
68
47
39
57
42
42
109
69
87
68
47
39
57
42
42
109
69
 1680
Rata-Rata Pertanyaan
7.25
5.67
3.92
3.25
4.75
3.50
3.50
9.08
5.75
7.25
5.67
3.92
3.25
4.75
3.50
3.50
9.08
5.75
7.25
5.67
3.92
3.25
4.75
3.50
3.50
9.08
5.75
 140.01
Rata-Rata Unsur
261 / 3 = 87.00
87.00 / 12 = 7.25
204 / 3 = 68.00
68.00 / 12 = 5.67
141 / 3 = 47.00
47.00 / 12 = 3.92
117 / 3 = 39.00
39.00 / 12 = 3.25
171 / 3 = 57.00
57.00 / 12 = 4.75
126 / 3 = 42.00
42.00 / 12 = 3.50
126 / 3 = 42.00
42.00 / 12 = 3.50
327 / 3 = 109.00
109.00 / 12 = 9.08
207 / 3 = 69.00
69.00 / 12 = 5.75
46.67
Rata-Rata Tertimbang Unsur
87.00 / 12 = 7.25
7.25 X (1/9)
7.25 X 0.111 = 0.81
68.00 / 12 = 5.67
5.67 X (1/9)
5.67 X 0.111 = 0.63
47.00 / 12 = 3.92
3.92 X (1/9)
3.92 X 0.111 = 0.44
39.00 / 12 = 3.25
3.25 X (1/9)
3.25 X 0.111 = 0.36
57.00 / 12 = 4.75
4.75 X (1/9)
4.75 X 0.111 = 0.53
42.00 / 12 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
42.00 / 12 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
109.00 / 12 = 9.08
9.08 X (1/9)
9.08 X 0.111 = 1.01
69.00 / 12 = 5.75
5.75 X (1/9)
5.75 X 0.111 = 0.64
5.19
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
3
261
7.25
0.81
2
Prosedur
3
204
5.67
0.63
3
Waktu Pelayanan
3
141
3.92
0.44
4
Kesesuaian Biaya Pelayanan
3
117
3.25
0.36
5
Produk Spesifikasi Jenis Pelayanan
3
171
4.75
0.53
6
Kompetensi Pelaksana
3
126
3.50
0.39
7
Perilaku Pelaksana
3
126
3.50
0.39
8
Penanganan Pengaduan, Saran dan Masukan
3
327
9.08
1.01
9
Sarana Dan Prasarana
3
207
5.75
0.64
Indexs Survey Kepuasan Masyarakat 5.19 ( )
Konversi 129.63
Mutu Pelayanan