Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Kesiswaan) Pendaftaran Peserta Didik Baru

MADRASAH ALIYAH NEGERI 3 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9
1 4 4 4 4 4 4 4 3 3 34
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 3 4 3 4 3 4 33
Total
12
12
12
12
12
12
12
12
12
11
11
11
12
12
12
11
11
11
12
12
12
10
10
10
11
11
11
 309
Rata-Rata Pertanyaan
4.00
4.00
4.00
4.00
4.00
4.00
4.00
4.00
4.00
3.67
3.67
3.67
4.00
4.00
4.00
3.67
3.67
3.67
4.00
4.00
4.00
3.33
3.33
3.33
3.67
3.67
3.67
 103.02
Rata-Rata Unsur
36 / 3 = 12.00
12.00 / 3 = 4.00
36 / 3 = 12.00
12.00 / 3 = 4.00
36 / 3 = 12.00
12.00 / 3 = 4.00
33 / 3 = 11.00
11.00 / 3 = 3.67
36 / 3 = 12.00
12.00 / 3 = 4.00
33 / 3 = 11.00
11.00 / 3 = 3.67
36 / 3 = 12.00
12.00 / 3 = 4.00
30 / 3 = 10.00
10.00 / 3 = 3.33
33 / 3 = 11.00
11.00 / 3 = 3.67
34.33
Rata-Rata Tertimbang Unsur
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
10.00 / 3 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
3.81
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
3
36
4.00
0.44
2
Prosedur
3
36
4.00
0.44
3
Waktu Pelayanan
3
36
4.00
0.44
4
Kesesuaian Biaya Pelayanan
3
33
3.67
0.41
5
Produk Spesifikasi Jenis Pelayanan
3
36
4.00
0.44
6
Kompetensi Pelaksana
3
33
3.67
0.41
7
Perilaku Pelaksana
3
36
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
3
30
3.33
0.37
9
Sarana Dan Prasarana
3
33
3.67
0.41
Indeks Survey Kepuasan Masyarakat 3.81 ( Sangat Baik )
Konversi 95.37
Mutu Pelayanan A (Sangat Baik)