Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Sarana Prasarana) Penggunaan ATK

MADRASAH ALIYAH NEGERI 3 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9
1 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 122
2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 108
Total
52
52
52
8
8
8
16
16
16
10
10
10
28
28
28
12
12
12
12
12
12
52
52
52
40
40
40
 690
Rata-Rata Pertanyaan
26.00
26.00
26.00
4.00
4.00
4.00
8.00
8.00
8.00
5.00
5.00
5.00
14.00
14.00
14.00
6.00
6.00
6.00
6.00
6.00
6.00
26.00
26.00
26.00
20.00
20.00
20.00
 345
Rata-Rata Unsur
156 / 3 = 52.00
52.00 / 2 = 26.00
24 / 3 = 8.00
8.00 / 2 = 4.00
48 / 3 = 16.00
16.00 / 2 = 8.00
30 / 3 = 10.00
10.00 / 2 = 5.00
84 / 3 = 28.00
28.00 / 2 = 14.00
36 / 3 = 12.00
12.00 / 2 = 6.00
36 / 3 = 12.00
12.00 / 2 = 6.00
156 / 3 = 52.00
52.00 / 2 = 26.00
120 / 3 = 40.00
40.00 / 2 = 20.00
115.00
Rata-Rata Tertimbang Unsur
52.00 / 2 = 26.00
26.00 X (1/ 9)
26.00 X 0.11 = 2.89
8.00 / 2 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
16.00 / 2 = 8.00
8.00 X (1/ 9)
8.00 X 0.11 = 0.89
10.00 / 2 = 5.00
5.00 X (1/ 9)
5.00 X 0.11 = 0.56
28.00 / 2 = 14.00
14.00 X (1/ 9)
14.00 X 0.11 = 1.56
12.00 / 2 = 6.00
6.00 X (1/ 9)
6.00 X 0.11 = 0.67
12.00 / 2 = 6.00
6.00 X (1/ 9)
6.00 X 0.11 = 0.67
52.00 / 2 = 26.00
26.00 X (1/ 9)
26.00 X 0.11 = 2.89
40.00 / 2 = 20.00
20.00 X (1/ 9)
20.00 X 0.11 = 2.22
12.78
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
3
156
26.00
2.89
2
Prosedur
3
24
4.00
0.44
3
Waktu Pelayanan
3
48
8.00
0.89
4
Kesesuaian Biaya Pelayanan
3
30
5.00
0.56
5
Produk Spesifikasi Jenis Pelayanan
3
84
14.00
1.56
6
Kompetensi Pelaksana
3
36
6.00
0.67
7
Perilaku Pelaksana
3
36
6.00
0.67
8
Penanganan Pengaduan, Saran dan Masukan
3
156
26.00
2.89
9
Sarana Dan Prasarana
3
120
20.00
2.22
Indeks Survey Kepuasan Masyarakat 12.78 ( )
Konversi 319.44
Mutu Pelayanan