Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Akademik) Surat Tugas Guru /Pegawai /Siswa

MADRASAH ALIYAH NEGERI 3 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9
1 4 4 3 3 4 3 4 4 3 32
2 4 4 4 4 4 4 4 4 4 36
3 3 3 4 4 4 4 4 4 4 34
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 3 3 3 3 3 3 3 3 3 27
Total
22
22
22
22
22
22
22
22
22
22
22
22
23
23
23
22
22
22
23
23
23
23
23
23
22
22
22
 603
Rata-Rata Pertanyaan
3.67
3.67
3.67
3.67
3.67
3.67
3.67
3.67
3.67
3.67
3.67
3.67
3.83
3.83
3.83
3.67
3.67
3.67
3.83
3.83
3.83
3.83
3.83
3.83
3.67
3.67
3.67
 100.53
Rata-Rata Unsur
66 / 3 = 22.00
22.00 / 6 = 3.67
66 / 3 = 22.00
22.00 / 6 = 3.67
66 / 3 = 22.00
22.00 / 6 = 3.67
66 / 3 = 22.00
22.00 / 6 = 3.67
69 / 3 = 23.00
23.00 / 6 = 3.83
66 / 3 = 22.00
22.00 / 6 = 3.67
69 / 3 = 23.00
23.00 / 6 = 3.83
69 / 3 = 23.00
23.00 / 6 = 3.83
66 / 3 = 22.00
22.00 / 6 = 3.67
33.50
Rata-Rata Tertimbang Unsur
22.00 / 6 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
22.00 / 6 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
22.00 / 6 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
22.00 / 6 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
23.00 / 6 = 3.83
3.83 X (1/ 9)
3.83 X 0.11 = 0.43
22.00 / 6 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
23.00 / 6 = 3.83
3.83 X (1/ 9)
3.83 X 0.11 = 0.43
23.00 / 6 = 3.83
3.83 X (1/ 9)
3.83 X 0.11 = 0.43
22.00 / 6 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
3.72
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
3
66
3.67
0.41
2
Prosedur
3
66
3.67
0.41
3
Waktu Pelayanan
3
66
3.67
0.41
4
Kesesuaian Biaya Pelayanan
3
66
3.67
0.41
5
Produk Spesifikasi Jenis Pelayanan
3
69
3.83
0.43
6
Kompetensi Pelaksana
3
66
3.67
0.41
7
Perilaku Pelaksana
3
69
3.83
0.43
8
Penanganan Pengaduan, Saran dan Masukan
3
69
3.83
0.43
9
Sarana Dan Prasarana
3
66
3.67
0.41
Indeks Survey Kepuasan Masyarakat 3.72 ( Sangat Baik )
Konversi 93.06
Mutu Pelayanan A (Sangat Baik)