Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan (Humas) Permohonan izin PPL, PKL, Magang dan Penelitian MADRASAH ALIYAH NEGERI 3 BANTUL Tahun 2024
| No Responden | Pertanyaan | Total | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 2 | 2 | 2 | 3 | 3 | 3 | 4 | 4 | 4 | 5 | 5 | 5 | 6 | 6 | 6 | 7 | 7 | 7 | 8 | 8 | 8 | 9 | 9 | 9 | ||
| 1 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 29 | ||||||||||||||||||
| 2 | 3 | 2 | 3 | 3 | 3 | 2 | 3 | 3 | 2 | 24 | ||||||||||||||||||
| 3 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 30 | ||||||||||||||||||
| 4 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 | ||||||||||||||||||
| 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||||
| 6 | 3 | 3 | 2 | 2 | 2 | 3 | 2 | 2 | 3 | 22 | ||||||||||||||||||
| Total | 18 |
18 |
18 |
16 |
16 |
16 |
17 |
17 |
17 |
17 |
17 |
17 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
17 |
17 |
17 |
18 |
18 |
18 |
471 |
| Rata-Rata Pertanyaan | 3.00 |
3.00 |
3.00 |
2.67 |
2.67 |
2.67 |
2.83 |
2.83 |
2.83 |
2.83 |
2.83 |
2.83 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
2.83 |
2.83 |
2.83 |
3.00 |
3.00 |
3.00 |
78.48 |
| Rata-Rata Unsur | 54 / 3 = 18.00 18.00 / 6 = 3.00 |
48 / 3 = 16.00 16.00 / 6 = 2.67 |
51 / 3 = 17.00 17.00 / 6 = 2.83 |
51 / 3 = 17.00 17.00 / 6 = 2.83 |
54 / 3 = 18.00 18.00 / 6 = 3.00 |
54 / 3 = 18.00 18.00 / 6 = 3.00 |
54 / 3 = 18.00 18.00 / 6 = 3.00 |
51 / 3 = 17.00 17.00 / 6 = 2.83 |
54 / 3 = 18.00 18.00 / 6 = 3.00 |
26.17 | ||||||||||||||||||
| Rata-Rata Tertimbang Unsur | 18.00 / 6 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
16.00 / 6 = 2.67 2.67 X (1/ 9) 2.67 X 0.11 = 0.30 |
17.00 / 6 = 2.83 2.83 X (1/ 9) 2.83 X 0.11 = 0.31 |
17.00 / 6 = 2.83 2.83 X (1/ 9) 2.83 X 0.11 = 0.31 |
18.00 / 6 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
18.00 / 6 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
18.00 / 6 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
17.00 / 6 = 2.83 2.83 X (1/ 9) 2.83 X 0.11 = 0.31 |
18.00 / 6 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
2.91 | ||||||||||||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
3 |
54 |
3.00 |
0.33 |
2 |
Prosedur |
3 |
48 |
2.67 |
0.30 |
3 |
Waktu Pelayanan |
3 |
51 |
2.83 |
0.31 |
4 |
Kesesuaian Biaya Pelayanan |
3 |
51 |
2.83 |
0.31 |
5 |
Produk Spesifikasi Jenis Pelayanan |
3 |
54 |
3.00 |
0.33 |
6 |
Kompetensi Pelaksana |
3 |
54 |
3.00 |
0.33 |
7 |
Perilaku Pelaksana |
3 |
54 |
3.00 |
0.33 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
3 |
51 |
2.83 |
0.31 |
9 |
Sarana Dan Prasarana |
3 |
54 |
3.00 |
0.33 |
| Indeks Survey Kepuasan Masyarakat | 2.91 ( Kurang Baik ) | ||||
| Konversi | 72.69 | ||||
| Mutu Pelayanan | C (Kurang Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : (Humas) Permohonan izin PPL, PKL, Magang dan Penelitian MADRASAH ALIYAH NEGERI 3 BANTUL Tahun 2024 | ||
Nilai Survey Kepuasan Masyarakat |
(Humas) Permohonan izin PPL, PKL, Magang dan Penelitian |
|
72.69C (Kurang Baik) |
Responden | |
Jumlah Responden |
6 Orang |
|
Jenis Kelamin |
Laki - Laki : 5 Orang Perempuan : 42 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 2 Orang |
||
SMA : 3 Orang |
||
DIII : 0 Orang |
||
SI : 1 Orang |
||
SII : 0 Orang |
||